York South

Holiday Lodge & Touring Park

Privacy Policy

Introduction

This is the privacy notice of York South Limited.  In this document, "we", "our", or "us" refer to York South Limited.

We are company number 11019206 registered in England.

Our registered office is at Roydon Lodge, Broad Lane, Cawood, North Yorkshire YO8 3BB.

 

Who we are?

Under data protection law we are the ‘Data Controller’ of the personal information that we collect about you and as the data controller we have certain legal responsibilities concerning how we collect, use and share your personal information.  We must inform you about this.

 

What information do we collect?

Whether you book online or by telephone we will only ask you for the information we need to complete your booking. This will usually be your name, home address, email address & contact phone/mobile number, details on your unit (ie. caravan/motorhome/campervan etc) & vehicle registration number.

All our bookings are processed through the Campmanager booking system, our ‘Data Processor’, who will hold your details on their systems so that any subsequent bookings you make with us will be quicker and more efficient to make.

York South Limited will never pass your details to any third parties.

All card payments for online and telephone bookings are processed through SagePay with any face to face payments being processed through SagePay or Sum Up. York South Limited or the Campmanager booking system do not hold any of your card processing data. 

At the point of payment, you are transferred to a secure page on the website of SagePay. This page may be branded to look like a page on our website, but it is not controlled by us.

 

How do we use personal information?

We will use your personal data to email/post your booking confirmation and other related information regarding your booking.

This information may include:

  • your name, age and address;
  • your phone number or mobile number and e-mail address;
  • Telephone calls may be recorded. 
  • details of the bookings or purchases you make and the services you request;
  • information you complete in relation to any client surveys or competitions;
  • CCTV/Drone footage in which you feature may be taken when you visit our premises for marketing purposes.

in the event that you have an accident while on our premises that you bring to our attention, we may record details of that accident and any injury you suffer in an accident log.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

 

What legal basis do we have for processing your personal data?

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

 

When do we share personal data?

We may share limited personal information with advertising networks and other third parties to enable those networks and third parties to provide tailored advertising relating to York South Limited to you when you browse the internet and use third party services (such as social media platforms).

Our website and social media platforms allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message on social media
  • tagging an image
  • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at enquiries@yorksouth.co.uk.

 

Where do we store and process personal data?

All our bookings are processed through the Campmanager booking system, our ‘Data Processor’, who will hold your details on their systems so that any subsequent bookings you make with us will be quicker and more efficient to make.

 

Do we secure personal data?

All data within our Campmanager system is stored on servers in a secure UK data centre which complied with the ISO 27001 information security standard.

All Campmanager data is transferred securely over SSL (Secure Sockets Layer) 256-bit encryption.  All data and customer data is encrypted and transmitted securely.

 

How long do we keep your personal data for?

Personal data is stored for as long as the individual can be considered a customer.

 

Your rights in relation to personal data

Under the GDPR your rights are as follows. You can read more about it on the ICO website link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR

 

Marketing/Promotions

Customers who have given their consent to marketing/promotions will be emailed through MailChimp.  If a customer chooses to unsubscribe, their customer record within CampManager will be automatically updated.

 

Information from Third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use

 

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties

 

How to contact us?

If you have any concerns about our privacy practices, your personal information or if you wish to file a complaint, please contact us as below:

Email: enquiries@yorksouth.co.uk

Post: York South Limited, Roydon Lodge, Broad Lane, Cawood, North Yorkshire, YO8 3BB